Most of what we sell is 3D-printed to order, we start printing your item specifically for you after you pay. That shapes the whole policy below: there's a small window where we haven't started yet and we can refund freely, after which we've burned material and machine time and the options narrow.

1. Cancelling an order before it ships

Within 2 hours of payment, cancel for any reason and get a full refund to your original payment method. If you ordered with an account, sign in and use the Cancel order button on your order page to send us the request; we then cancel the order and refund it. You can also write to us at [email protected] or WhatsApp us with your order number.

After 2 hours but before we've started printing, we may still be able to refund in full, depending on where your order sits in the print queue. Message us and we'll check: if your print hasn't started, we'll cancel and refund; if the queue has already reached it, the printing-started terms below apply.

Once printing has started, we can't offer a full refund because the material and machine time are already spent. If the item hasn't left our workshop we can usually refund 50%. If you're asking because of something we got wrong, see §3, those are always covered.

Once the order has shipped, it falls under the returns section below.

2. Made-to-order items are not returnable

Because we print each item to order, and in many cases customised with your name, colour, design, or uploaded artwork, we can't restock it and resell it. So the following are not eligible for a change-of-mind return:

Custom / personalised items (name tags, engraved pieces, custom colours, uploaded artwork).
Made-to-order prints where you chose a variant (size, colour, material), which is most of our catalogue.
Prototyping / one-off print jobs.
Items sold as "final sale" or clearance.

The exceptions, when we always take it back, are in §3.

3. When something is wrong with the order

If any of the following happen, we'll make it right at no cost to you:

Damaged in transit. Parcel arrived broken, cracked, or clearly mishandled.
Wrong item. You received something different from what you ordered.
Defective. A printing defect: a print failure we missed, layer separation, a structural flaw in the print, or the wrong colour.
Missing. Part of a multi-item order didn't arrive.

Report within 48 hours of delivery with clear photos (and the packaging photo if damage is transit-related). A claim of damage or missing items needs an unboxing video: one continuous recording, made as you open the parcel, as the shipping label also asks. We'll either reprint and reship or issue a full refund, and we decide which. We may ask you to ship the defective item back; if so, we cover the return courier.

The 48-hour window is how quickly we need to hear from you; it does not affect your statutory rights. Damage caused during assembly, post-processing, modification or misuse is not a defect.

Your own designs. For a custom print made from a file you upload, or a design-your-own product, we are responsible for the printing, not the design. If a part is too thin or too weak, is the wrong size, does not fit or does not work because of how the model or the design was made, that is not a defect and is not covered.

Lost parcels. Every order is covered if the courier confirms the parcel as lost: we reprint and reship your order at our cost or refund it, and we decide which. A parcel that is stolen, or is marked delivered but never reaches you, is covered only with Priority Protection. Both are explained in sections 8 and 9 of the Shipping Policy.

4. How refunds are processed

Refunds go to the original payment method used at checkout (through HDFC SmartGateway: card, UPI or net-banking). Once we initiate the refund from our end, it typically takes:

UPI: 1-3 business days.
Credit / debit card: 5-7 business days (sometimes longer, depending on your bank).
Net-banking: 3-5 business days.

If the original payment authorised but never captured (a rare edge case during our capture window), your bank will auto-reverse the hold in 5-7 days, there's nothing for us to refund because nothing was ever charged.

5. No direct exchanges

We don't run exchanges as a separate process. If you want a different variant of an eligible item, we'll refund the first one (per §3) and you can place a fresh order.

6. Return shipping

If the return is because of our error (§3), we pay the return courier. In any other case where a return is accepted, the customer pays the return courier.

7. Contact

Start a cancellation, return, or refund request at [email protected] or WhatsApp us. Please include your order number and photos where relevant.

Cancellation & Refund Policy