These terms govern your use of 3deality.in and any orders you place with us. By using the site or placing an order you agree to them. We've tried to keep it short and readable.

1. Who you are contracting with

Orders are accepted and fulfilled by Shiv Shakti Properties, which trades as "3Deality". Our business address is SCO 31, R2, DLF Hyde Park Estate, New Chandigarh, 140901, and our GSTIN is 03DCFPA0143A1ZT. Both also appear on our tax invoices.

2. Eligibility

You must be at least 18 years old to create an account or place an order. You must give us an accurate name, address and contact details.

3. Orders and acceptance

Your order is an offer to buy. We accept the offer when we take payment and send an order confirmation email. Occasionally we may decline an order, for instance if a product is out of stock, the price was clearly wrong on the site, the payment fails our risk checks, or we suspect fraud or abuse. If we decline, we refund you in full.

4. Pricing and payment

Prices are in Indian Rupees and include GST where applicable. Shipping (if any) is added at checkout. Payment is processed by HDFC SmartGateway; we accept cards, UPI and net-banking. Payment must succeed before we start work on your order.

5. Shipping, delivery, cancellation, refunds, rewards

These are covered in detail in separate pages:

Shipping Policy: lead times, delivery estimates, tracking, delays, lost parcels, Priority Protection.
Cancellation & Refund Policy: cancellation windows, made-to-order non-returnables, damage, defect and missing-item claims.
Rewards Terms: store credit, cashback, referral rewards, gift cards and the WELCOME10 code.
Privacy Policy: what we store and who we share it with.

Those documents form part of these Terms.

6. Made-to-order nature of our products

Most of what we sell is 3D-printed to order after you pay. Slight variations in colour, surface finish, layer lines, and dimensions (within normal 3D-printing tolerances) are inherent to the process and are not defects. Product photos are indicative; real items may differ slightly. If something is outside normal tolerances or clearly defective, it's covered by §3 of the Refund Policy, which also sets out what does not count as a defect.

7. Custom artwork and intellectual property

Our designs. The designs, models, photographs, brand assets, and content on this site are owned by 3Deality or used under licence. Buying a printed item gives you the item; it does not transfer copyright or design rights in the underlying model. You may not resell, reproduce, or reverse-engineer our products for commercial use without written permission.

Your artwork. When you upload artwork, text, a logo, or a 3D model for us to print, you confirm that you own it or have the rights to use it, and you grant us a limited licence to use it solely for the purpose of producing and shipping your order. We will not use your uploaded artwork for marketing, portfolio, or any other purpose without asking you first. Uploaded model files are deleted automatically on the schedule described in our Privacy Policy (section 2, Uploaded 3D files and personalised designs).

Infringing material. We reserve the right to refuse any custom job that appears to infringe a third party's trademark, copyright, or design right (e.g. unlicensed brand logos, copyrighted characters). If we've already started when this becomes clear, we may cancel and refund under §1 of the Refund Policy. You indemnify us against third-party claims arising from content you supplied.

Showcase & third-party designs. 3Deality is a made-to-order manufacturing (job-work) service. Our gallery and product images may show items featuring characters, logos, or artwork whose intellectual-property rights belong to their respective owners. Such images are shown only to demonstrate our printing quality and capabilities, we claim no ownership of, affiliation with, or endorsement by those third-party properties, and the rights remain entirely with their original creators. If you are a rights-holder and would like a design credited or removed, email [email protected] and we will act promptly.

8. Your account

You're responsible for keeping your account password (or Google sign-in) secure, and for activity under your account. Tell us immediately if you suspect unauthorised use. We may suspend or terminate accounts that abuse the service, attempt fraud, or violate these Terms.

9. Acceptable use

Don't attempt to break, scrape, or overload the site; don't probe for vulnerabilities without prior written authorisation; don't submit false orders; don't upload artwork that's illegal, hateful, or pornographic; don't impersonate someone else. We may block or ban accounts / IPs that do any of this.

10. Site content and availability

We try to keep product information accurate, but occasionally there are errors (price, stock, description). Where a listed price is clearly an error (e.g. a ₹999 item listed at ₹99) we may cancel the affected order and refund in full rather than honour the error. We may also change, suspend, or discontinue any part of the site at any time.

11. Limitation of liability

To the maximum extent permitted by law, 3Deality is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the site or our products. Our total liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these Terms limits liability for anything that cannot be limited under Indian law (e.g. liability for death or personal injury caused by negligence, or for fraud).

12. Governing law and disputes

These Terms are governed by the laws of India. Any dispute arising from them or from an order is subject to the exclusive jurisdiction of the courts at SAS Nagar (Mohali), Punjab. Nothing in these Terms limits your right as a consumer to approach a consumer commission under the Consumer Protection Act, 2019. Before going to court, please contact us: most issues are faster to sort out directly.

13. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the current version. Continued use of the site or placing a new order after an update means you accept the updated Terms. For any order already placed, the version in force at the time of your order governs that order.

14. Contact

Questions about these Terms: [email protected] or WhatsApp.

Terms of Service